News: Travel Nurses give HEALTHCAREseeker.com 100% satisfaction ranking for 2012

March 15, 2013

Healthcareseeker.com (www.healthcareseeker.com)  has announced that in 2012, the Travel Nurses it placed gave HEALTHCAREseeker.com a 100% satisfied or extremely satisfied rating. It is the second time in HEALTHCAREseeker.com’s 11 year history that it has achieved such a high ranking.

Director of Operations Christina Verducci commented, “our rating are always high and it is something that we are really proud of. The other day I read an advertisement from a competitor talking about how he started his Travel Nurse agency because he thought no agency was ever good at honoring their commitments. I, and everyone at HEALTHCAREseeker.com, take Travel satisfaction personally.  We have never had a satisfaction rating below 98% and communicating correct job expectations, placing Travel Nurses into jobs they fully want, and paying the highest rate in the industry is our daily goal. We believe that if we do those things right then we will be rewarded with Travel Nurses who want to travel with us assignment after assignment. I can point to 9 out of 10 nurses who are on billing with us now that have Traveled with us before because they have had a good experience with us and the assignments we placed them in. The remaining 1 out of 10 are new to us and we will do whatever we can to make sure they have a positive experience with us and their assignment”.

HEALTHCAREseeker.com uses a unique methodology to ensure that all recruiters and account managers are extremely thorough in its interviewing of Travel Nurses. It believes that the reason why Traveler’s satisfaction continues to be so high is because the team takes the time, is properly trained and has built a culture of asking the right questions to understand what a prospective new Traveler wants. We then properly communicate the job/hospital/part of the county the Nurse is considering. It all starts with taking the time and asking the right questions to understand each person.

Mrs. Verducci commented, “No Traveler should be surprised when they get to their assignment. That is our goal. We try to set proper expectations and that even means not over selling a job which is what we see so many other Travel Nurse Agencies do. If a Travel Nurse asks use a question and we don’t know the right answer, we will either find out the answer or we will tell the Travel Nurse we don’t know and we will try to find out. We have found that being honest and upfront allows us to not have many problems later on and it is the key reason why we continue to get excellent satisfaction rating not just from our Travel Nurses, but also from the Hospitals they are working at. Both parties know what to expect from each other. “

HEALTHCAREseeker.com started placing Travel Nurses in 2002 and was one of the first agencies to become JCAHO Gold Certified. 1 out of every 4 hospitals in the US has a contract with HEALTHCAREseeker.com and HEALTHCAREseeker.com has been on the INC magazine 500 fastest growing companies in the US.