BOONTON, NJ (January 6, 2009): HEALTHCAREseeker.com has announced that it has achieved a 99 percent satisfaction or higher rating from Travel Nurses, Allied Professionals, and the 500+ hospitals it worked with in 2008.

"Customer satisfaction is our key measurement," said HEALTHCAREseeker.com President Stephen Halasnik. "We have three different processes that allow us to monitor our ratings. The first one is that we send every Traveler and Hospital a monthly survey with five specific questions. As soon as their information is filled out, a copy is sent to that HEALTHCAREseeker.com recruiter, our HR Manager, and to the executive team. Each survey is reviewed to see what improvements should be made or what problems should be addressed. The second method we use to monitor satisfaction is to informally ask the Travelers and Hospitals we work with how they would rank us and then we review all the results monthly as a company. Lastly, each Recruiter is responsible for checking in with their Traveler and Hospital continually throughout an assignment. A critical part of our culture is that our internal employees are paid based on the targets we set. So, at HEALTHCAREseeker.com, we hire Recruiters and Hospital Account Managers who have a driving passion to make the customer happy and we hold ourselves accountable.

Travel Nurses and Allied Professionals are professional healthcare staff who work on long-term temporary assignments throughout the United States. It is estimated that over 40,000 healthcare professionals work these types of assignments at any one time through Travel Nurse agencies. Hospitals utilize this type of profession to help during shortage situations due to increased seasonal patient patterns, newly offered Hospital services or the inability for Hospitals to hire additional staff.

Achieving a 99 percent customer satisfaction rating is incredible in the "people" business. After being in the staffing business for 15 years, I know that dealing with people can be very challenging. I also know that achieving anything over 90 percent is considered excellent. I am very proud of the work our team has done and we will continue to work hard to achieve 100 percent satisfaction or higher for years to come," said Halasnik.