Travelers Stories: An Interview with a Veteran about what makes a great recruiter in the Travel Nurse Industry

May 25, 2012

The Director of Public Relations at HEALTHCAREseeker.com interviewed Christina Verduchi, a 10 year veteran Senior Recruiter at HEALTHCAREseeker.com,  about what makes a good recruiter.  HEALTHCAREseeker.com is a temporary nurse staffing  agency that places Travel Registered Nurses  and Allied professionals in long tong term assignments at hospitals across the U.S.  1 out of every 4 hospitals in the U.S. has a contract with HEALTHCAREseeker.com.

What do you think makes a good recruiter?
A good recruiter needs to listen and, first and foremost, be able to take information and determine what would be the best fit for each Travel Nurse.  Recruiters need to be very personable, friendly and truly care about their travelers.  A good recruiter is very creative in coming up with different travel ideas  for their Travel Nurses that they think will be of interest for each individual based on their interests and needs.  It is important that the recruiter is honest and upfront with travel nurses about the assignments as well.

What initial questions do you ask new travel nurses?
At HEALTHCAREseeker.com we really want to get to know our travel nurses.  We want to understand where the traveler has been and what they are looking for in an assignment such as location, pay, personal interests, etc.  We’re interested in hearing about previous travel experiences that were good or bad, so it will help us choose the best place for them.  We also want to know the travelers needs so we can accommodate them the best we can. 

How do you match nurses up with a hospital?
We pay close attention to where the nurse’s skills are and search for the hospitals in their areas of interest.  At each hospital, we look at the positions they have available, what shifts are available, the requirements for that position and what other certifications a nurse may need.  We look at the size of hospital and location (rural, city, etc.) that the nurse has worked in before and try to match them where they would be most comfortable. 

What advice would you give a travel nurse?
Prepare and research everything.  It helps if travel nurses do their own research on the company they want to work for and on where they really want to travel to.  By doing their own research, they might discover something that would change their mind about traveling to a particular place or confirm that this is what they want in a travel location.  Also, they need to take into consideration if there are any people or pets traveling with them and how they need to be accommodated.  The more travel nurses prepare their life back home ahead of time, the more successful their assignment will be.  In their research, I would also recommend making sure travel nurses find 1 or 2 recruiters that they really like and trust.  Travelers should find a recruiter who doesn’t just tell them that every assignment is “perfect for them,” but someone who will really find the best match and help them look at the pros and cons. 

You are a travel nurse’s source of information throughout their assignment.  How do you let nurses know they can trust you?
We are very honest from the get-go.  It’s important to be honest and tell travel nurses all the pros and cons of the travel assignments.  We want our travel nurses to be happy where they decide to work with no surprises.  There are pros and cons to everything, and more often than not, travelers decide that the pros outweigh the cons; however, it’s important to work with a recruiter who has your best interest in mind and that you can trust to tell you the real deal.

Do you check in on nurses during their assignments to see how they’re doing?
Yes, we are very interested in how our travelers are enjoying their assignment.  It is also good to check in to make sure everything is okay and address any issues they may have before it becomes a real problem. 

When a nurse is having a problem while on an assignment, on average, how quickly do you solve the problem?
We solve the problem right away, or as quickly as possible.  We even have an emergency hotline that travelers can call at any time.  When issues arise, it’s important for our travelers to know that there is always someone they can call for help.

How well do you understand your nurse’s problems and needs?
Our recruiters have a lot of experience.  Most of our employees even have nurses or healthcare workers as family members, so they’ve heard a lot about what goes on “behind the scenes.”  Nursing environments are not a foreign language to us.  Also, if we don’t understand what our traveler is talking about, we will ask questions.  We want the assignment to be a rewarding travel experience professionally and personally.  When our traveler looks back on the assignment they took with us, we want it to be a great memory.